Hughes Trade Commercial Appliances Home

Meet the Commercial Team

We are fortunate to work with a great gang of talented and motivated people at Hughes Trade. Find our more about our Commercial Team members below.

Simon Quinlan - Commercial Operations Manager

Simon has overall responsibility for the commercial department, his enthusiasm for the industry and his hands-on approach to customers at all levels is contagious. With an engineering, transport department and 'domestic' Hughes Trade sales background for many years, Simon ensures the various sections of the department work to a common goal with exacting service levels. Simon takes immense pride in the growth of the department and receiving compliments from customers in equal measure. Simon lives with his young family in an idyllic Norfolk market town.
Simon can be contacted via


Bob Kelly - Senior Commercial Advisor - Norwich

Formerly many years with Miele Professional partner Clean Machine, Bob 'the knowledge' Kelly has decades of industry experience. Over the years Bob has seen products, fads and competitors come and go so his detailed views are based on real life experience and the myriad of schemes he has devised and overseen during his career. Bob lives in the Norfolk countryside and enjoys spending time with his young grandchildren.
Bob can be contacted via


Rob Dixon – Commercial Business Development - Leicester

Following almost twenty years in various senior roles at our lead brand Miele Professional, Rob Dixon is one of the industry’s leading personalities. With deep possibly unmatched commercial laundry knowledge and huge enthusiasm and energy to satisfy customers exacting needs Rob is on hand to offer assistance to customers and our team member development in equal measure.
Rob can be contacted via


Robert Turnbull - Commercial Advisor - Kent

Robert has taken to the commercial laundry and dishwashing sector with great enthusiasm following a placement in commercial photovoltaics. Consuming all of the training and advice available, he has received compliments from customers and our lead supplier. Each new order and installation gives him great pride. Robert drives a bright orange mini and lives with his wife in England's garden county.
Robert can be contacted via


Hannah Flanders - Commercial Sales Coordinator - Leicester

With many years' experience providing sales support for Miele Professional product Hannah has commendable knowledge and a passion to please customers. Organised and tenacious, Hannah receives customer commendations on a regular basis. Hannah deals with customers direct and ensures all other Leicester team members have the information they need.
Hannah can be contacted via


Hannah - Coordinator - Norwich

A calm and assured voice in Hughes Trade Norwich, Hannah is often the first port of call for customers requiring attention. With GPS tracker control of her engineer's, modern technology provides the ability for Hannah to switch late jobs to the most suitable run. With Hughes Trade for just a couple of years, Hannah previously worked in our largest retail store.
Hannah can be contacted via


Jodie - Coordinator - Norwich

Joining us from the retail division specialising in branch admin, Jodie is a recent addition to the happy team in Commercial. There's never a dull day in the commercial coordinators office and keeping tabs of multiple busy engineers is not an easy task. Jodie is a cat lady and always wears a smile.
Jodie can be contacted via


Heidi - Coordinator - Norwich

Heidi is really good at making sure everything is where it needs to be, whether it be spares, machines or information. With Hughes Trade for over a decade, Heidi is one of the most cheerful people in the office who is always on hand and willing to help. Heidi works hard and plays hard, especially looking forward to her adventure holidays.
Heidi can be contacted via


Kirsty and Nicola - Coordinators - Leicester

Kirsty and Nicola handle all of the service enquiries in Leicester, order the parts, handle warranty claims and all of the important admin tasks that require organisation, care and detail. Super cheerful and super helpful, both Kirsty and Nicola arrived fully trained following many years at a Miele dealer prior to its purchase by a non-Miele national.
Contact Kirsty and Nicola via and


Jo - Coordinator - Kent

Jo is great to have around in a busy Hughes Trade branch, super happy, accurate and always happy to help customers. With M&L Services for seventeen years it cannot be questioned that Jo has a sound knowledge on the activities of the branch. Jo takes immense pleasure from her grown up family and tries to avoid miserable people.
Jo can be contacted via



Paul Chisnall - Hughes Trade General Manager

Thirty years in the electrical trade (almost all business supply) and founder of the department, general manager Paul has overall responsibility for the Hughes Trade brand with the help of fifty trade focused colleagues. Stating winning multiple contracts in and around the London 2012 Games as a career highlight to date, self-confessed 'petrol-head' Paul rides green lanes on a trail bike in his spare time and is the person to contact for business development opportunities.
Paul can be contacted via


Neil, Jamie and Ike - Installation Team

Our super happy installation crew are kept super busy by the advisors. It's great to see their shiny yellow 7t truck rattle out of the yard with pallets of new kit destined to make customers working day that much easier. Whether popping in a couple of Miele little giants to existing services or a huge multi-day multi-machine install requiring fresh supply and ducting they take every job in their stride and they have some very expensive tools to make it so. We receive a large number of customer testimonials following our leading installation services, something we are very proud.


Rob, Paul, Simon, Stuart, Simon, Peter, Steve, Luke, Matt, Karl, Keith
and Bob - Engineers

Our customers are always very happy to see our engineering crew because normally it is to get them out of the mire and to get them running again. Unlike some of our competitors we would NEVER target our engineers to fit unnecessary parts but we do have a quest to help customers by getting our first time fix rates up by promoting correct diagnosis and carrying the most popular spares. Because they are so busy it is very difficult to get the engineers in one place for a photo - we tried!


Sophie and Nick - Credit Control

Sophie has always worked in credit control and Nick is an admin specialist from one of our Norwich retail stores. Together they make a great team. Because our software is written to our specification we can provide history, statements, copies and data on request. By obtaining a web login you can also get much of the information online. A recently introduced service is to receive your invoices by email as a pdf that many customers find very helpful.
Credit Control can be contacted via

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