Installation Information

Delivery

Small items and TV's up to 32” are delivered via DPD, they will text you with an estimated one hour time slot on the morning of delivery if you provide us with a mobile number.

TVs 40”-55” are delivered via APC (Team C), they will text with an estimated 2 hour time slot on the morning of delivery if you provide us with a mobile number.

Our kitchen appliances and TVs 58”+ are delivered via Arrow XL, they will either text you the day before or the morning of delivery with an estimated 2 hour time slot.

Please note any damages or shortages must be reported within 48hours of delivery.

Unpack and takeaway packaging

Your appliance will be delivered to room of choice, unboxed and packaging taken away by the courier.

Recycle old appliance

The drivers will take away your old appliance the same time they deliver your new one, please ensure this has been disconnected and free from any water in advance of your delivery.

Installation of new appliance

Your new appliance will be installed to your existing pipework by the delivery crew. Please ensure the space is clear and your old appliance has been disconnected prior to delivery. Installation includes connection to adjacent services, please note this service does not include hard wiring. If a jubilee clip is required, this will need to have been purchased prior to delivery as the crew do not carry these on them.

Recycle old refrigerator

The drivers will take away your old appliance, please ensure this has been disconnected in advance of the delivery and free from any water.

Installation of new TV

This service is available in our Hughes service area, please call 0345 877 8989 to find out if we cover your area.

Recycle old TV

This service is available in our Hughes service area, please call 0345 877 8989 to find out if we cover your area.

Delivery direct from the manufacturer

We offer delivery directly from the manufacturer on numerous brands. The manufacturer will always contact you prior to delivery to confirm a delivery date and time, please provide us with a mobile number if possible as this is how updates are communicated.

If you have selected for any appliance for recycle or installation this will need to be fully disconnected and free from any water prior to delivery. Installation will be to your existing pipework by the delivery crew. Please ensure the space is clear, installation includes connection to adjacent services, please note this service does not include hard wiring. If a jubilee clip is required, this will need to have been purchased prior to delivery as the crew do not carry these on them.

If you have purchased an American style fridge freezer, the manufacturer will usually contact you prior to conduct a site survey to confirm any access issues.

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